Terms and Conditions

  • All prices are shown in Australian dollars & include all taxes and delivery fee.There is no more to pay.
  • The standard price is representative of the product pictured. The delux price (if selected) indicates an increase in size and/or flower or gourmet food or container value.
  • All Flowerbasket designs illustrated are a guide to the style of flowers, gourmet foods and gifts that will be delivered. Flowers, gourmet foods, containers and accessories may vary according to regional and seasonal availability, or when they do not meet our quality standards. Some items may not be suitable to be sent to tropical areas. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements.

Delivery on Public Holidays

Please be aware that we cannot guarantee delivery on Public Holidays, as most florist shops are closed. Please find a list of these Public Holidays below:

 

 

Mother’s Day 2017

Guaranteed Delivery

The Flower Basket guarantees delivery of Mother’s Day orders that are placed prior to 3.00pm (AEST) on Saturday 13 May 2017.

The Flower Basket will make every effort to deliver orders placed after the guaranteed cut-off time of 3.00pm (AEST) on Saturday 13 May however, in some cases, delivery may not occur until Monday 15 or Tuesday 16 May 2017.

Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact The Flower Basket Customer Service Centre on 1800 736 677 for information regarding deliveries to remote or regional areas.

Due to the availability of couriers in some areas, in order to have your order delivered for Mother’s Day, deliveries may be made on Saturday 13 May 2017.

For deliveries to retirement villages or similar, which in many cases are secure locations, deliveries may be made on Friday 12 May 2017.

 

Substitutions

Due to the large volume of orders placed for delivery for Mother’s Day, The Flower Basket reserves the right to make substitutions to the requested arrangement style in order to ensure that your order is delivered, particularly for orders placed after 10.00am on Saturday 13 May 2017. All substitutions will be made with appropriate products to the same value or greater value than the original order.

 

Order Alterations

As off 11:59pm (AEST) on Friday 13 May 2017, The Flower Basket is unable to effect variations to orders for delivery for Mother’s Day, Saturday 13 May and Sunday 14 May 2017. These variations include changes to delivery addresses, changes to card messages, changes to the originally requested product and changes to the recipient’s name.

 

Order Cancellations

As off 11:59pm (AEST) on Friday 12 May 2017, The Flower Basket is unable to accept cancellations to orders for delivery for Mother’s Day, Saturday 13 and Sunday 14 May 2017.

 

Delivery Policy when the recipient is not at home to accept your gift

In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address.

Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Flower Basket florist and the item will be returned to that florist.

In this instance, The flower Basket is unable to guarantee that a re-delivery will be able to be made over the Mother’s Day weekend.

 

Delivery Details

Accurate delivery details assist our florists and couriers to have your order delivered for Mother’s Day. Please ensure that you check your order confirmation email to ensure that the name and address details entered into your order are complete and correct.

 

Specific Timed Deliveries

The Flower Basket is unable to guarantee specific timed deliveries for Mother’s Day weekend, Saturday 13 and Sunday 14 May 2017. Requests for specific delivery times will be noted and every attempt will be made to meet these requests however we are unable to guarantee these requests.

Deliveries on both Saturday 13 and Sunday 14 May 2017 will occur between 9.00am and 6.00pm.

Our guarantee

Flowerbasket.com.au guarantees that the freshest flowers are used and that they are of the highest quality for each and every order. Each Flowerbasket arrangement is created by a fully qualified flower designer.

Delivery within Australia and the rest of the world is not guaranteed on Public Holidays, Saturday after midday or Sundays.

Same day delivery within Australia from Monday to Friday is possible as long as the order is placed before 2pm in the recipient’s time zone.

Same day delivery within Australia on Saturdays is possible as long as the order is placed before 10am in the recipient’s time zone.

Complaints must be made within 48 hours of delivery to the florist who delivered the order.

Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.

Should you have any further queries please call the Flowerbasket Hotline on 1800 356 747 during business hours or email us at orders@flowerbasket.com.au.

Cancellations or alterations to orders must be made within 24 hours of ordering.

If you have any questions please contact us

Yours Faithfully

The Flower Basket Team.

Flowerbasket - Australia's leading online florist