- All prices are shown in Australian dollars & include all taxes and delivery fee.There is no more to pay.
- The standard price is representative of the product pictured. The delux price (if selected) indicates an increase in size and/or flower or gourmet food or container value.
- All Flowerbasket designs illustrated are a guide to the style of flowers, gourmet foods and gifts that will be delivered. Flowers, gourmet foods, containers and accessories may vary according to regional and seasonal availability, or when they do not meet our quality standards. Some items may not be suitable to be sent to tropical areas. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements.
Delivery on Public Holidays
Please be aware that we cannot guarantee delivery on Public Holidays, as most florist shops are closed. Please find a list of these Public Holidays below:
Valentine’s Day 2018
The Flower Basket guarantees delivery of Valentine’s Day (Wednesday 14 February 2018) orders that are placed prior to 10.00am (AEDT) on Wednesday 14 February 2018.
Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact the Flower Basket Customer Service Centre for information regarding deliveries to remote or regional areas.
Specific Timed Deliveries
The Flower Basket Australia is unable to guarantee specific timed deliveries on Valentine’s Day, Wednesday 14 February 2018. Requests for specific delivery times will be noted and every attempt will be made to meet these requests however we are unable to guarantee these requests.
Due to the large volume of orders placed for delivery on Valentine’s Day, the Flower Basket reserves the right to make substitutions to the requested arrangement style in order to ensure that your order is delivered. All substitutions will be made with appropriate products to the same value or greater value than the original order.
As of 11.59pm (AEDT) on Monday 12 February 2018, the Flower Basket is unable to effect variations to orders for delivery on Valentine’s Day, Wednesday 14 February 2018. These variations include changes to delivery addresses, changes to card messages, changes to the originally requested product and changes to the recipient’s name.
As of 11.59pm (AEDT) on Monday 12 February 2018, the Flower Basket is unable to accept cancellations to orders for delivery on Valentine’s Day, Wednesday 14 February 2018.
Delivery Policy when the recipient is not at home to accept your gift
In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address.
Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Interflora florist and the item will be returned to that florist.
Flowerbasket.com.au guarantees that the freshest flowers are used and that they are of the highest quality for each and every order. Each Flowerbasket arrangement is created by a fully qualified flower designer.
Delivery within Australia and the rest of the world is not guaranteed on Public Holidays, Saturday after midday or Sundays.
Same day delivery within Australia from Monday to Friday is possible as long as the order is placed before 2pm in the recipient’s time zone.
Same day delivery within Australia on Saturdays is possible as long as the order is placed before 10am in the recipient’s time zone.
Complaints must be made within 48 hours of delivery to the florist who delivered the order.
Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.
Should you have any further queries please call the Flowerbasket Hotline on 1800 356 747 during business hours or email us at email@example.com.
Cancellations or alterations to orders must be made within 24 hours of ordering.
If you have any questions please contact us
The Flower Basket Team.