Terms and Conditions

  • All prices are shown in Australian dollars & include all taxes and delivery fee.There is no more to pay.
  • The standard price is representative of the product pictured. The delux price (if selected) indicates an increase in size and/or flower or gourmet food or container value.
  • All Flowerbasket designs illustrated are a guide to the style of flowers, gourmet foods and gifts that will be delivered. Flowers, gourmet foods, containers and accessories may vary according to regional and seasonal availability, or when they do not meet our quality standards. Some items may not be suitable to be sent to tropical areas. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements.

Delivery on Public Holidays

Please be aware that we cannot guarantee delivery on Public Holidays, as most florist shops are closed. Please find a list of these Public Holidays below:

Guaranteed Delivery

Within Australia

The Flower Basket guarantees delivery of Christmas orders in Australia that are placed prior to 5.00pm (AEST) on Friday 22 December 2017.

The Flower Basket will make every effort to deliver orders placed after the guaranteed cut-off time of 5.00pm (AEST) on Friday 22 December however, depending on the delivery location, delivery may not occur until Wednesday 27 December 2017.

Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact the Flower Basket Customer Service Centre on 1800 736 677 for information regarding deliveries to remote or regional areas.

Overseas

The Flower Basket guarantees delivery of Christmas orders destined for overseas countries that are placed prior to 11.59pm (AEST) on Thursday 21 December 2017.

The Flower Basket will make every effort to deliver international orders placed after the guaranteed cut-off time of 11.59pm (AEST) on Thursday 21 December 2017 however, depending on the delivery location, delivery may not occur until Wednesday 27 December 2017.

Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact the Flower Basket Customer Service Centre on 1800 736 677 for information regarding deliveries to remote or regional areas.

Deliveries – Sunday 24 December 2017

Courier services in some locations within Australia will cease operating on Saturday 23 December 2017. Should you place your order for delivery on Sunday 24 December 2017 to an area where courier services will cease on Saturday 23 December (or earlier in some rural or remote locations), The Flower Basket will have your delivery made with the last available service to ensure that your gift is delivered prior to Christmas Day.

Substitutions – Within Australia and Overseas

Due to the large volume of orders placed for delivery for Christmas, The Flower Basket reserves the right to make substitutions to the requested arrangement style in order to ensure that your order is delivered, particularly for orders placed after 11.59pm on Friday 22 December 2017. All substitutions will be made with appropriate products to the same or greater value than the original order.

Order Cancellations

As off 11.59pm (AEST) on Friday 22 December 2017, The Flower Basket is unable to accept cancellations to orders for delivery up to and including Sunday 24 December 2017.

Delivery Policy when the recipient is not at home to accept your gift

In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address.

Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Flower Basket florist to arrange for a re-delivery. In this instance, the Flower Basket is unable to guarantee that a re-delivery will be able to be made prior to Christmas Day, Monday 25 December 2017.

Specific Timed Deliveries

The Flower Basket is unable to guarantee specific timed deliveries for Friday 22, Saturday 23 and Sunday 24 December 2017. Requests for specific delivery times will be noted and every attempt will be made to meet these requests however we are unable to guarantee these requests.

Customer Service Centre

The Flower Basket’s Customer Service Centre will be open during the following hours over the Christmas / New Year period:

Date

Time

Monday 18 December - Friday 22 December
8:00am - 9:00pm
Saturday 23 December
8:00am - 5:00pm
Sunday 24 December
9:00am - 5:00pm
Monday 25 December - Tuesday 26 December
Closed
Wednesday 27 December - Friday 29 December
9:00am - 6:00pm
Saturday 30 December - Sunday 31 December
9:00am - 2:00pm
Monday 1 January 2018
Closed
Tuesday 2 January - Friday 5 January
9:00am - 6:00pm
Saturday 6 January
9:00am - 2:00pm
Sunday 7 January
Closed
Monday 8 January - Friday 12 January
9:00am - 6:00pm
Saturday 13 January
9:00am - 5:00pm
Sunday 14 January
9:00am - 2:00pm

 

Our guarantee

Flowerbasket.com.au guarantees that the freshest flowers are used and that they are of the highest quality for each and every order. Each Flowerbasket arrangement is created by a fully qualified flower designer.

Delivery within Australia and the rest of the world is not guaranteed on Public Holidays, Saturday after midday or Sundays.

Same day delivery within Australia from Monday to Friday is possible as long as the order is placed before 2pm in the recipient’s time zone.

Same day delivery within Australia on Saturdays is possible as long as the order is placed before 10am in the recipient’s time zone.

Complaints must be made within 48 hours of delivery to the florist who delivered the order.

Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.

Should you have any further queries please call the Flowerbasket Hotline on 1800 356 747 during business hours or email us at orders@flowerbasket.com.au.

Cancellations or alterations to orders must be made within 24 hours of ordering.

If you have any questions please contact us

Yours Faithfully

The Flower Basket Team.

Flowerbasket - Australia's leading online florist